Syntric operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a streamlined and secure shopping experience.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymised or de-identified information.
Depending on how you interact with our store, we may collect:
- Contact Details: Name, billing address, shipping address, phone number, and order details.
- Financial Information: Payment card details, transaction data, and payment confirmations.
- Account Information: Username, password, preferences, and settings.
- Transaction Information: Products viewed, added to your cart, purchased, returned, or exchanged.
- Communications: Information provided when contacting Syntric through our website.
- Device Information: IP address, browser type, device data, and network connection information.
- Usage Information: Information about how you navigate and interact with our Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when placing an order, creating an account, or contacting us.
- Automatically through cookies and similar technologies.
- Service providers assisting with payments, fulfilment, shipping, analytics, and store operations.
- Partners or third parties that support our Services.
How We Use Your Personal Information
1. Provide, Tailor, and Improve Services
To process orders, complete payments, manage accounts, arrange shipping, handle returns, provide customer support, and improve your shopping experience.
2. Marketing and Advertising
To share promotions, product updates, and relevant offers where permitted by law.
3. Security and Fraud Prevention
To identify, investigate, and prevent unauthorised, fraudulent, or illegal activity.
4. Communication
To respond to enquiries, provide order updates, and maintain customer support.
5. Legal Compliance
To comply with applicable laws, regulations, legal processes, and other obligations.
How We Disclose Personal Information
We may share your information:
- With service providers that support payments, fulfilment, shipping, marketing, analytics, and website operations.
- With marketing partners where applicable and legally permitted.
- When you provide consent or request that we share information.
- With affiliated businesses during normal business operations.
- During a merger, restructuring, acquisition, sale, or other business transfer.
- When required to comply with legal obligations or protect our rights.
Relationship With Shopify
Our Services are hosted by Shopify. Information submitted through our store may be shared with Shopify and relevant third-party providers as necessary to operate, secure, and improve the Services.
For more information, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to third-party websites. Syntric is not responsible for the privacy, security, or content practices of those websites. We encourage you to review their policies before providing personal information.
Children’s Data
Our Services are not intended for individuals under the age of majority in their location. We do not knowingly collect personal information from minors.
Security and Data Retention
We use reasonable administrative, technical, and organisational safeguards to protect your personal information. However, no system or method of electronic transmission is completely secure, and absolute security cannot be guaranteed.
We retain personal information only for as long as reasonably necessary to provide our Services, meet legal and regulatory obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request deletion of your personal information
- Request corrections to inaccurate information
- Request a portable copy of certain information
- Object to or restrict certain processing activities
- Manage marketing and communication preferences
You may exercise these rights through the Contact option available on our store. We may need to verify your identity before completing certain requests.
Complaints
If you have concerns about how your personal information is handled, please contact us through the Contact option on our website. Depending on your location, you may also have the right to lodge a complaint with your local data-protection authority.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence. Where required, appropriate safeguards will be used to protect that information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, Services, or legal obligations. Any updates will be posted on this page with a revised effective date.
Contact
For questions regarding this Privacy Policy, our privacy practices, or your data rights, please use the Contact option available on the Syntric website.