We want you to feel confident when shopping with Syntric. If something is not right with your order, we are here to help.
This policy does not limit any rights you may have under applicable consumer laws.
Returns
We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.
To be eligible for a return:
- Your item must be in the same condition in which you received it
- Unused and free from signs of wear or damage
- Returned with all original packaging, components, and accessories
- You must provide proof of purchase, such as an order confirmation or receipt
To request a return, please use the Contact option on our website and include your order number, the item you wish to return, and the reason for your request.
If your return is accepted, we will provide instructions explaining how and where to send your item. Where applicable, we may also provide a return shipping label.
Items returned without first receiving return approval may not be accepted.
You may contact us at any time with questions about a return through the Contact option on our website.
Damages and Order Issues
Please inspect your order as soon as it arrives. If your 5-in-1 RGB Wireless Speaker Phone Stand or another Syntric product is defective, damaged, incomplete, or different from what you ordered, please contact us promptly through the Contact option.
Include your order number, a description of the issue, and clear photographs or videos where possible so we can review the matter and provide an appropriate resolution.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Custom or personalised products
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
We may decline returns for products that show signs of use, wear, accidental damage, misuse, missing components, or contamination, except where a remedy is required under applicable consumer law.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Sale items and gift cards are generally non-refundable unless required by applicable law.
Exchanges
The quickest way to receive a different product, colour, or replacement item is to:
- Request a return for the original item through the Contact option
- Wait for the return request to be approved
- Place a new order for the replacement item
If your item arrived damaged, defective, or incorrect, please contact us before placing another order so we can review the issue first.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable laws and exclusions.
Items must be returned in the same condition in which they were received — unused, with any applicable tags, in their original packaging, with all accessories, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method within 10 business days.
Original shipping charges and return shipping costs may not be refundable unless the item was damaged, defective, incorrect, or a refund is otherwise required by law.
Please note that your bank, card provider, or payment service may require additional time to process and display the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the Contact option on the Syntric website.